Privacy Policy
Oak & Birch | Effective Date: January 1, 2026
This Privacy Policy describes how Oak & Birch, a brand of TJ&A Global Online LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit www.oakandbirch.store or make a purchase from us.
1. Information We Collect
Information You Provide to Us
We collect information you provide directly, including:
• Name, email address, and phone number (when you create an account, sign up for emails, or contact us)
• Billing and shipping address (when you place an order or enter payment information)
• Payment information — collected at the time of purchase and processed securely through Shopify Payments. We do not store your full card number; payment data is handled directly by Shopify Payments in accordance with PCI DSS standards
• Account login credentials if you create a customer account
• Communications you send us, including emails, chat messages, and product reviews
Information Collected Automatically
When you browse our Site, we automatically collect:
• IP address and browser type
• Pages visited, time spent, and actions taken on our Site
• Referring URLs and search terms
• Device type and operating system
• Data collected via cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
• Process, fulfill, and communicate about your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your customer service inquiries
• Personalize your shopping experience
• Send promotional emails and newsletters (you can opt out at any time via the unsubscribe link)
• Improve our website, product offerings, and customer service
• Detect and prevent fraud and unauthorized activity
• Comply with applicable legal obligations
3. Payment Processing — Shopify Payments
We use Shopify Payments as our payment processor. When you make a purchase, your payment information is entered directly into Shopify's secure environment and is not stored on our servers. Shopify Payments is PCI DSS compliant. For more information on how Shopify handles payment data, visit shopify.com/legal/privacy.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and support marketing. Cookies may be placed by Oak & Birch or by third-party services we use, such as Google Analytics, Meta Pixel, or Shopify's built-in analytics.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site.
5. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties who help us operate our business, including:
• Shopify (our e-commerce platform and payment processor)
• Shipping and logistics carriers (to fulfill your orders)
• Email marketing platforms (to send transactional and promotional emails)
• Analytics providers such as Google Analytics (to understand Site usage)
• Legal authorities, when required by law or to protect our rights
All third-party providers are required to handle your data in accordance with applicable privacy laws.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for a minimum of 5 years for accounting and legal purposes.
7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a portable copy of your data
To exercise any of these rights, email us at support@tjaglobal.com. We will respond within 30 days. For data access or portability requests, we will provide a copy of your information exported from our systems (including your order history, account details, and contact information) in a readable format such as CSV.
8. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal data. We do not sell your personal data. To exercise your rights, contact us at support@tjaglobal.com.
9. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us and we will promptly remove it.
10. Security
We implement industry-standard security measures to protect your data, including SSL encryption and access controls. Payment data is handled exclusively by Shopify Payments in a PCI-compliant environment. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our Site with a revised effective date.
13. Contact Us
Email: support@tjaglobal.com
Website: www.oakandbirch.store
Legal Entity: Oak & Birch, a brand of TJ&A Global Online LLC
Last updated: January 1, 2026